Dear Patient

Your health and safety during the covid-19 pandemic is our priority.

Below are the protocols we have put in place in our practice to ensure your health and safety.

Appointment Booking:

All appointments are 1 hour apart.
Please book online or call us to make your appointment.
The Optometrist will communicate with you either online or via the phone as to the reasons for your visit.
Case History will be done prior to your arrival so as to minimize the time you spend in the practice.
A patient questionnaire form will be sent to you prior to your appointment.
We kindly request you to please wear a mask when you come for your appointment. We unfortunately can`t let you into the practice without one.

Both staff and patients will have to wash their hands and then sanitize them before touching any of the frames in the practice.
All frames are disinfected before anyone touches them.
Once a frame has been selected, it is placed in a tray and not back on the display.
The final frame(s) selected will be placed inside a transparent plastic cover inside the tray for the ordering process to start. All other frames that need to be placed back on the display will be washed and sanitized again.
All frames have been pre-cleaned and sanitized prior to you coming to the practice and they are regularly cleaned and sanitized throughout the day and between patients.

Our Practice has initiated a very high hygiene protocol process for your health and safety.
We have ensured there are hand sanitizers, tissues and disposal bins by the entrance of our practice, at the reception desks as well as inside the examination rooms.
All our staff are wearing masks the whole time.
Please ensure you wearing a mask on arrival of your appointment as we cannot let you enter the practice without one.
Payment devices and stationary are being sanitized between patients.
Staff have their own marked stationary that they do not share amongst themselves or with the patients.
We have removed all unnecessary clutter from our practice.
Social distancing of 1.5 meters is being practiced by our staff and is expected of you as well.
Appointments are on the hour only to ensure there is no patient interaction and that the number of people in the practice are at a minimum.
No one will be seen without an appointment that is pre-scheduled.
If you are unwell, we request you to please reschedule your appointment.
Last 30 minutes of the day will be used to sanitize the whole practice, including mopping the floor, wipe of computers/ keyboards/ tablets/ chairs/desks.

We are here to ensure we provide you with the best eyecare service and management during this difficult time.

Warm Regards
Rosemed Vision